Warranty

Mestric Guitars – Limited Warranty

1. Introduction

Every Mestric Guitar is built with care, precision, and the intention that it will be played, loved, and relied upon for decades. This warranty outlines the protections available to customers both within Australia and internationally. The warranty applies only to instruments purchased directly from Mestric Guitars or from an authorised Mestric Guitars dealer.

2. Warranty for Australian Customers

2.1 Coverage

Mestric Guitars warrants that each new instrument purchased in Australia is free from defects in materials and workmanship for two (2) years from the date of original retail purchase. This warranty applies only to the original purchaser and is non‑transferable.

2.2 What Is Covered

During the warranty period, Mestric Guitars will, at its discretion:

Repair the instrument
Replace the instrument with one of equal or greater value
Refund the purchase price if repair or replacement is not possible

Coverage applies to defects arising from normal use, including structural issues, hardware or electronic failures, or faults in materials.

2.3 What Is Not Covered

This warranty does not cover:

Normal wear and tear (including fret wear, finish ageing, patina development, or relic wear)
Cosmetic characteristics inherent to the intentional ageing process
Damage caused by misuse, neglect, improper storage, or accidents
Damage caused by unauthorised repairs or modifications
Environmental damage (humidity, heat, cold, rapid climate changes)
Setups, adjustments, or routine maintenance
Strings, batteries, or consumable parts

Because Mestric Guitars are intentionally aged, cosmetic variations and wear patterns are part of the design and not considered defects.

2.4 Making a Warranty Claim (Australia)

To make a claim, the purchaser must:

Provide proof of purchase.
Contact Mestric Guitars for authorisation.
Return the instrument to Mestric Guitars or an authorised service centre.
Ensure the instrument is safely packaged for transport.

Shipping to Mestric Guitars is the customer's responsibility. Return shipping to the customer for approved warranty repairs is covered by Mestric Guitars.

2.5 Australian Consumer Law – Mandatory Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under this warranty are in addition to your rights and remedies under the ACL.

2.6 Warranty Against Defects – Required Wording

This warranty is provided by Mestric Guitars, Port Macquarie, NSW, Australia. Email: info@mestricguitars.com.au Phone: 0402 554 857

If you make a claim under this warranty, you will be responsible for the cost of returning the goods to us. If your claim is accepted, we will cover the cost of returning the repaired or replaced goods to you.

This warranty is in addition to other rights and remedies you may have under the Australian Consumer Law.

3. International Warranty (Outside Australia)

3.1 Coverage

For customers purchasing a Mestric Guitar outside Australia, Mestric Guitars provides a limited two (2) year warranty against defects in materials and workmanship, beginning on the date of original retail purchase. This warranty is non‑transferable and applies only to the original purchaser.

3.2 What Is Covered

During the warranty period, Mestric Guitars may, at its discretion:

Repair the instrument
Replace the instrument with one of equal or greater value
Refund the purchase price if repair or replacement is not possible

Coverage applies to defects arising from normal use, including structural issues, hardware or electronic failures, or faults in materials.

3.3 What Is Not Covered

This warranty does not cover:

Normal wear and tear (including fret wear, finish ageing, patina development)
Cosmetic characteristics inherent to the intentional ageing process
Damage caused by misuse, neglect, improper storage, or accidents
Damage caused by unauthorised repairs or modifications
Environmental damage (humidity, heat, cold, rapid climate changes)
Setups, adjustments, or routine maintenance
Strings, batteries, or consumable parts

3.4 Making an International Warranty Claim

To make a claim, the purchaser must:

Provide proof of purchase.
Contact Mestric Guitars for authorisation before shipping.
Ship the instrument, safely packaged, to Mestric Guitars or a local repairer of Mestric Guitars' choice.

Shipping to Mestric Guitars or the authorised repairer is the customer's responsibility. Return shipping to the customer for approved warranty repairs is covered by Mestric Guitars. If the repair is not deemed a warranty issue, return freight is the customer's responsibility.

3.5 Local Consumer Rights

International customers may have additional rights under their local consumer‑protection laws, which vary by country. These rights cannot be excluded where they apply. The Mestric Guitars Limited Warranty operates in addition to any rights provided under local law.

4. Limitations

To the extent permitted by law:

Mestric Guitars is not liable for incidental or consequential damages.
Warranty service does not extend or renew the original warranty period.
Replacement instruments or parts may be of equal or greater value depending on availability.